Ellie R.

This is a copy of an email sent to Acorn. Haha. Horrible company.
Five years ago I got your app and had nothing but problems on Apple devices. I was always led to believe that it was the fault of my devices and me. I had extreme difficulty canceling my membership. When I saw that a different company owned Acorn, I decided to give it another try. It has been nothing but problems. Once again representatives blamed me, my devices, my network, etc. I see from the numerous critical reviews on the App Store that others are having the exact same issues. Your response to them is usually to once again blame them, their devices, and their network. Odd that Apple owners all over are having the same problems on multiple devices and it is somehow our fault.
Numerous shows do not load and the number has been growing. The screen is just black. The app buffers and buffers and does nothing. The ads load at the top and the rest is blank. You go to watch a show and it tells you you need to pay but in settings it says your account is active. You'll log out and log back in and it tells you your username and password are wrong. You ask for a password reset and it tells you you can't have it. I lost track of the dozens of different error messages I have received and since the numbers are so long it's impossible to remember them all.
I have no problems with any other streaming app. It is you and you alone. You are losing pissed off Apple customers. In five years you have not been able to fix this. Support tickets go nowhere. Once again I am led to believe that I am the only one having these problems and it is all my fault. Have you read the online reviews?
Looks like it's time to cancel again and just go back to BritBox. At least this time after days of trying I will be able to cancel through Apple subscriptions.
You are the WORST streaming service that I have ever encountered. Who writes an app that doesn't work with Apple devices? And don't even think of blaming Apple (yeah you blame them a lot also). Funny how EVERYONE is to blame BUT YOU.
On the most recent call to you, I was told to cancel my Apple subscription and subscribe directly to Acorn. I did that 5 years ago and then couldn't cancel. I had to put a stop payment at the bank. I see again from the online reviews that others are also having difficulty canceling.
YOU ARE DECEPTIVE. YOU BAIT SUBSCRIBERS AND THEN THE SHOWS ARE BLANK.
On an App Store review, the developer responded and told me to contact an email address that DOES NOT EXIST. Are you kidding me?

This is my worst customer experience in 67 years. I bought an $800 door stop. Dyson no longer makes parts. Oh wait, they do, no they don't. Every sales rep gives incorrect information and incorrect part numbers. I give them my freaking serial number. How is it that I know more about the product than they do? I HAVE BEEN TRYING TO BUY A PART SINCE APRIL. Each time the rep gives the wrong part number and it arrives and won't work. Today I asked to speak with a sales supervisor. She had me searching for parts on Google. This is the worst customer service ever. MY DOG KNOWS MORE THAN THESE REPS. SHAMEFUL. I see from FB comments that I am in a league of customers that Dyson has screwed.

I wrote a negative review for a company. It finally got their attention and I agreed to take down the review. I have removed it TWICE and yet it continues to show. I have called Angi and been on hold for over an hour. The phone message directs me to a live chat option at the bottom of their page. IT IS NOT THERE AND DOES NOT APPEAR IN AN ONLINE SEARCH. I doubt that I will ever use this company again for anything.

I have had Dish for many years. They USED to be a good company but when they did the Google deal, it all changed. Software issues became the norm. This has gone on and on and on. They say they are aware of the issues and are working on them? Really? Honestly, they don't care. Their Hopper now has difficulty with external devices connected via ethernet or USB. This is how I use their service. I do not watch live tv. I watch OTA or DVR and both have had software issues that go on and on. Everything used to work and then... NOT. Their president, Mr. McKay has suggested that maybe they are not the service for me. I would agree but service is limited in my area. When I move, I doubt that I will have Dish. I would not recommend them to anyone. Tech support is a joke. I realize that I know more than the average customer but I SHOULD NOT KNOW MORE ABOUT THE EQUIPMENT AND SERVICE THAN TECH SUPPORT OR A SUPERVISOR. I should not be told a bold face lie by a supervisor (that lie was later confirmed by another supervisor). It really is the luck of the draw whether you get an idiot or someone who actually knows what they are doing. I recently had a conversation with one of their executive "specialists." I again knew more about the equipment than he did. That is inexcusable.
I have fixed my tech issues on my own with the help of the internet. That is inexcusable. We pay for service. That goes beyond just getting a signal at times in our home.