Emma E.

If you are outside of the USA be VERY careful when ordering from this supplier. I was very excited to place an order with them after finding this new supplier for my Australian based doll store. Order was placed on the 10th of May for $769 USD of stock. I sent them an email immediately letting them know who I was, my business details and if there were any issues with the order to let me know. They responded after a couple of days asking for proof of ID and a written email stating I was using a freight forwarder (very common, I do it with all my US stock to minimise my shipping costs). Then they went silent on my, I repeatedly asked for confirmation my order was being processed as it was now the 4th of June and the order still had not been fulfilled. After many many emails begging for an update and beginning to get very worried I was dealing with a scammer. They finally responded with a very vague question about why I had used two different addresses - I hadn't! An absolutely horrible customer service experience, I have dealt with Sophia's Dolls Clothes and American Fashion World for years with no issues. This company is terrible to deal with so beware!