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So we bought a brand new washer dryer set from PC Richards ( Samsung deluxe models). The Dryer craps out after 5 months ( used 4 times). I get it things break, the service department schedules service for September 17th Friday. I get a voicemail day before that they don't go to Shelter Island on Friday after I took day off from work to meet repair tech. They had this appointment on their books for about 3 weeks, it took them that long to realize that they don't go out East on Fridays. Really you can't make this up!
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