I have always had issues with deliveries with DHL. Drivers claim noone was home to receive packages when I'm sitting at the front door waiting for noone to arrive. Can't change the address or even talk to a live person. DHL customer service is the worst and this is really a bad company on so many levels.
I ordered 4 Steelcase Leap chairs and they arrived dirty, worn, and severely used. It was difficult to give these to employees. They were $450 each but that was too expensive for what was received.