gail l.

I bought a portable power bank phone charger, it stopped working after 2 months but eBay was useless, no help or assistance in trying to get the seller to even reply to me.
My main tip would be not to buy anything expensive or electronic from eBay.

I provided all the necessary security information but it was like they were just carrying on with question after question to find the one, (an inappropriate one), that I was not sure about, ie the year I registered the card, which was so long ago I could not answer correctly.
They then said, finally, that I had failed their security questions. They also failed to send me details of their complaint procedure, which I requested. It appears to me Sainsbury's do want their customers claiming their cash back!

They go over the top deleting customers genuine, negative reviews of companies but it appears to me very likely allowing lots of fake positive ones. I have queried the reasons behind these "deletions" and provided proof etc but they do not even get back to you.

No help at all from eBay with a faulty electronic item which stopped working after only a few months. The seller does not even respond to messages I sent at all, having made many attempts over several weeks. I will not use eBay again for anything electronic or expensive. At the very least eBay should ensure or try to encourage sellers to reply to a dissatisfied customer. However, no follow up or assistance from eBay.