A problem receiving an order, as an item I'd ordered was not enclosed. However, there was an item that I've not ordered that was. Now you would've thought this wasn't too challenging and wouldn't create too many problems. Unfortunately, after dealing with three people over a period of two hours, I accepted defeat and embrace the fact that I was dealing with people that either didn't care or were too stupid to understand.
The company advised they have no complaints policy or procedure or email address, and by all accounts, no brains or intelligence.
There is a reason this company is in the financial mess that it is. The sad thing is the awful people they have working with it will go onto work elsewhere, so we will all have to deal with those people at some point in the future.