Evri

Same old thieving scum, please see the attached picture of my parcel that was simply thrown on the porch floor by the courier, it was already late by days but turned up ripped open and contents removed. I did review this on Trustpilot who are now corrupt and are removing all negative feedback from this company, they are clearly in the back pockets and can not be trusted, i sent proof along with personal details but they still refused to accept the truth and are protecting these corrupt thieves.

My heart sinks every time I see a seller has chosen to use this 'courier.' They NEVER get it right, and today was no exception. I waited at home all day, watching and waiting for them, until the tracking info suddenly changed to 'delivered.' No one else in the road knows anything about it. So far I've been BOTH told that it was handed to me personally, AND that it was left in my designated safe place.

Only reason they got 1 star is because it doesn't allow to give a minus score, diabolical shambolic excuse for a "courier" (wouldn't even like to even put them in the category of courier), I'd rather walk all the way to collect my parcel with glass in my shoes than let this useless bunch pretend to care, lose the parcel then ignore all messages or contact, I have requested a call back 23 times in 4 days, guess what... NOTHING,

One of the worst delivery company I have ever seen 🤮 3 times they told me they are coming and I cancelled my other appointments for evri but on exact delivery time they say "We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day" Even I didn't go my office to collect it because I live in a flat and I don't have any one to collect my parcel. I didn't find 0 start option.

Used this company but stopped because of the amount of parcels that got lost with them, I've been using Yodel who have been fantastic but their system was down for a couple of days so used evri ans guess what?! Yep another parcel has gone missing! They make the claims process so difficult & I don't have time so I end up out of pocket! Terrible company!

As others I would like the choice of zero stars as this is what they deserve for their shoddy service.
My last 3 deliveries sadly came via them and they very kindly delivered to someone else rather than myself.
Now Amazon have taken on these clowns this another online store who will not get my money until they wise up and get rid of this so called delivery company.
I have bought from Amazon for years but no more until they get rid of EVRi.

Absolutely awful, they've been holding onto this parcel for ages, and I am unable to get any answers about where it is because of the useless 'digital assistant' talking in circles.

I don't understand how this courier service is still going when there's much better alternatives.

A terrible company that never delivered my package, also leaked my personal data and tried to deduct money from me. Fortunately, there was simply no money on the card. Never contact them!

Shipping with EVRI has been an unreliable experience.

The lack of transparency in certain aspects, especially regarding hidden or poorly communicated size limitations, led to unexpected fees and further complications. This lack of upfront information added financial strain and frustration to an already dissatisfactory experience.

A number of days ago i ordered items,paid and was informed they were collected by evri.evri provided a tracking number and after more days cthe items failed to materialise. Spoke to supplier and was informed evri would deliver.more days and tracking stated in local depot.Today Tuesday 12 March,2024 supplier informed me items lost so another order.evri has depots full of items not delivered and many unlikely to be.This is what one pays for DONT USE THIS COMPANY

Evri have now lost 4 of the last five parcels. There is zero customer support aside from automated services that lead you in circles. The courier appears to rely on fake 'attempted' deliveries that didn't happen, the parcel is then never seem again.
This time the parcel has come from abroad and been passed to Evri. Evri have recorded but not made a delivery attempt. According to Evri, this did not happren as the number is not recognised.
Awful service and a complete lack of support.

Almost had my parcel in my hand, but it was taken away, as the driver's scan machine wouldn't work. He wouldn't photograph delivery and wouldn't verify delivery by typing the reference number in manually. It was more important to leave me high and dry without my parcel than to deliver on time. What poor customer consideration.

Terrible company, no communication whatsoever! Claims manager called Ian Mellor just rude, providing absolutely no help. He is just there to make the company richer. Anyone who works there should be ashamed, the most horrible customer service I have ever experienced

I've just received a parcel that was sent using the next day delivery option and it's taken 10 days to get here! It wasn't picked up from the Parcelshop for 8 days. It's not the first time I've been let down by Evri and I now ask online retailers who they use and won't order from ones that use Evri, unfortunately this one lied to me and said it would be Royal Mail.

I returned an item which was damaged. They said my package was not pack properly. The thing is I didn't close the top of my box because I thought they are gonna check it. I just wanna say if they are not gonna pack it for me, the courier can tell me that. I can easily pack it up. It is not reasonable that you can obviously see the package is not secured, you can foresee it's gonna be damaged during delivery. And you still collected it without saying a word. It's such a bad experience. Anyway I do not get any competition. Terrible terrible experience.

If I could put no star I would. Can someone explain how they managed to have 4.2 stars? EVri employees are thief, first time was my shoes, now hello fresh package. Always lie that they got delayed and couldn't deliver. I sent email and try to call, until today NOTHING! They don't even take time to call back, give goodwill gesture or make the customer feel appreciated. I haven't heard anything good about EVri so I am really surprise with their 4.2 star on other platform. Last but not least, how can companies continue to work with such unprofessional people!

The first time I just left a bad comment but from now, I'll make sure everyone know how bad is EVRI

I have had the most appalling experience for the 3rd time in a row. Your couriers keep leaving my parcels with 'neighbours' (some I don't even know where they are!) When I explicitly requested to sit them either behind the bins or in the garden.
Your couriers hand MY parcel over to 'neighbours' yen jumps back in their van leaving me with a pair item that I don't have and have no idea where it is.
This is the most appalling service.
Your couriers barely know 3 English words, hello, parcel, and goodbye, and therefore can't read and comprehend the delivery instructions.
You should refund me for all the trouble and stress your couriers have caused
And as for having a GREAT review status on trustpilot...every one knows that trustpilot is bogus and cannot be trusted.
Check the other reviews
You'll see a fat big 0
You're a disgrace

Rubbish service as usual Delivered the parcel to wrong address had to find out where it had been delivered to and then drive 4 miles to pick it up. Photo they sent me was not even my parcel when I got there. Only good thing was the GPS they sent me to say the parcel had been delivered to was correct so I was able to find it, Would never use this company as it is a JOKE.

I order something from china on 13.03.2024.finally arived on 20.03.2004...EVRI collect my item on 20.03.2004 at 13 a clock and keeping for no reason even after 2 days.what they waiting for.? Stay away from them if you can.!

Okay, today marks 75 days since Evri lost my parcel. This isn't the first time; however, this time, I insured it. Despite dozens of emails through Ezra, no one has gotten back to me. Besides some automatic emails, on one occasion, they provided a link to check the process of something that doesn't show up on the webpage. Kindly, now a week ago, someone replied to my negative feedback asking to get in contact with them, so I did the same day. I am still waiting for a reply from them. Well, I give up at this point. Now, I will make sure family and friends won't be using this company ever again. Also, anyone sending from this company, I will reject making business with Evri ever again. Besides, I paid for next-day delivery, and they never deliver on time anyway.

Rod White
Rated 1 out of 5 stars
21 Oct 2023
Evri can no longer deliver to Newbury, West Berks.
I am not going to add to the large number of poor reviews of this company. Sadly it is now the go to courier for all eBay purchases.
I will just let future users know that Evri does not have a personal courier for their Swindon and Newbury districts. You will receive many lies about 'out for delivery' status followed by 'problems with your parcel' and then no delivery ever occurs. Complaints by the 'chat bot' are ignored.
A frustrated eBay consumer.
Date of experience: 20 October 2023
Edit

Collection service is a SCAM
They make you pay more for the collection, then they don't come and tell you to drop it off, if you can't drop it off (chance are high as you already paid more to have this service), then the ask a fee to be paid to have the refund, but guess what? The fee is the amount you already paid for the service. PS; also confirmed from many people I talked to, that had exactly same experience.

To think rebranding would save them is a silly idea when their service has always been shocking. This company needs a complete overhaul to come close to every single other delivery company. Absolutely awful.