Gwendolyn S.

I ordered a car cover and had not received any information on the status of the shippin, Asus was beyond the promised date. I went online to check the status of the order and noticed that my Apt number was missing and that the item had not been shipped.

I contacted customer service immediately and the replied really quickly stating that the address had been corrected and provided an estimated shipping day well beyond the original estimate.

Within a day or so I received an email stating that my order shipped! Fast forward to a few days ago. I hadn't received the order and went I online to check. The status said it was returned to the sender. I emailed the company again. I reconfirmed my address.

Initially, I thought this was an error on the part of the USPS so I contacted them. USPS states that the unit # was missing. I informed CarCover USA and they said that they would resend it but I had to pay $10 for redelivery! In one email they even questioned me about why should they have to pay twice! They never paid once! I was charged for shipping when I placed the order!

I told them NOT to resend the order. That it was not fair to ask me to pay again. They said they would not process a refund for me and and threatened to send the $10 to collections!

In late emails, they admitted that they contacted the supplier and that it was too late for them to change the address because it had already been shipped! If that were true, then why wouldn't they state that initially?

The company ended up being rude and very unprofessional! I wouldn't purchase a thing from them, if my life depended on it! I read the complaints file with the BBB and they are all kind of similar...the company NOT honoring thier return policy or scamming customers to pay for shipping...again. Buyer beware!

I placed an order and paid in full for said order, online, on July 17,2020. On Trac, the party contracted with Shoe Palace to make deliveries loses the package. On Trac sends a message to Shoe Palace telling them they lost the package. I email Shoe Palace telling them On Trac Lost the package, with a copy of the email I received from On Trac stating they lost the package.

Shoe Palace's response: "Sorry you didn't recieve your order. We will complete a claim with On Trac for you."

For me? According to On Trac there is no claim to be filed. They are going to reimburse Shoe Palace. But guess what... Shoe Palace will not issue me a refund, respond to an email or even answer a phone call.

Who loses? Me! $250! WTF Shoe Palace?