This company is a joke. I reserved a taxi through Booking.com in August. When my plans changed in early September, I tried to cancel the booking and realized that I had never actually received a confirmation email. I tracked down, after at least 20 minutes of searching, customer service for Booking.com taxis. After several emails explaining the situation to customer service representative David, I was assured that my reservation had never actually gone through as they could not confirm a contact information. This made sense to me at the time, it explained why I never received a confirmation email or couldn't find the booking under my account. At this time (which was 5 days before the alleged reservation) I told David that my credit card had already been charged, he assured me, in writing again, that this would be reversed. Again, I believed him. Imagine my surprise when on the way to the airport I got an email saying that my taxi would be ready for me at the next airport! I was told that this reservation didn't actually exist and so I was a bit surprised to receive this email. Of course I went through the email link to cancel the Taxi right then. I reached out again the next day to customer service to explain what happened as David had stopped answering my emails. I explained the entire situation over again and was told that since I canceled outside their 24 hour cancellation window, I was not due for a refund. They apologize for the inconvenience. Fast forward two days and I am still sending emails accompanied by photos with proof that the mistake was on their end and not on mine. I just received my third email from Booking.com stating that since I canceled outside their 24 hour cancellation window, I am not due a refund. Sorry for the inconvenience. I fully believe that they are just trying to wear me down but the jokes on them! I'm no quitter. There is, of course, no way to call them directly.