Macy W.

I WISH I could give ZERO starts!

I was in Orlando with my family enjoying a peaceful weekend & decided to order a pizza. I didn't realize I was ordering through a 3rd party app at the time. I received a conformation email the Pizza place New York Pizza & Wings received my order & was working on it. After waiting almost an hour I called the customer service number. They told me they couldn't get ahold of the pizza place but that it should be delivered in 15 mins & if it wasn't delivered then to call back. 20 mins later I called again. The customer service called the pizza place & someone there said it was on the way & to wait another 15 minutes. ANOTHER 20 mins goes by & I call again. They now say the pizza place is closed & to call back the following day after 6pm to request a refund. The following day I called back & they tell me the pizza place claims it was delivered. They tried to contact me & when the driver (WHO IS THE OWNER) couldn't get ahold of me they left it outside & took a picture to show it was delivered. After multiple calls to slice & New York Pizza & Wings, emails to & from Slice customer service NO ONE has provided with me any pictures, or proof of attempted contact. Slice keeps telling me they can't offer a refund because they don't have the authorization from the Pizza place. THE PLACE THAT CLAIMS THE OWNER DELIVERED THE PIZZA But still refuses to provide me with the pictures.

NEVER ORDER FROM THIS PLACE. THEY'RE STEALING PEOPLES MONEY & OFFERING NO CUSTOMER SERVICE.