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Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
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Dear Ismail, Thank you for your review and feedback.
We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.
Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.