Jake L.

I have just joined the Gym in London Road Brighton on it's Off Peak membership which states a cut off time at 3pm until 10pm. However there is no where in it's website or joining details as to whether the cut off time of 3pm is the time I should get into, or out of the gym. I ask this because in Pure gym, it's clearly stated in their website, their cut off time for Off Peak membership is the time to get INTO the gym, out anytime after. Therefore I tried to query via chat, but not available, I therefore submitted a form query 8 days ago, I received a template email reply with FAQ on everything under the sun except answer my query, then requested me to reply directly to that email if my query remains unanswered, so I sent another email to query, to date heard nothing back. Couple days ago, I tried to enter the gym at 2.20pm, but was refused. Yesterday I got in early, and asked a member of staff, who was not able to answer my question, instead advised it's most probably 2.50pm when entry is refused. She kindly offered to call up head office to query, but later advised me she couldn't get through, but took my number and will advise me, today 24 hours later, I've still not heard anything. The Gym's customer service is really appalling...

I was expecting a delivery this morning Saturday 29th April, given window of 1100 - 1300hrs so I stayed in purposely, at 1137hrs, received an email from Evri claiming courier tried to deliver but I "weren't in", no safe place to leve parcel, so they'll try again on Monday!
Unable to deliver is one thing, but to blatantly lie and accuse me of not doing my part in staying in to wait for the delivery is pure unprofessional and absolutely wrong.
Their email is one of those "do not reply to" emails, and only way to complain is via their "robot chat".
I am lost for words, and will be contacting the merchant who's supplying me the item for a full refund as I'm not going to waste more time with this cowboy outfit.