I think people are confusing these guys with hghydroponics.com, i know this because i made the same mistake, i bought from hg-hydroponics.co.uk, everything arrived within 72 hours and at prices i couldn't match elsewhere, i then orderd month later typing hg hydroponics in to google and orderd from what i thought was the same site, turns out there was a usa based hghydroponics.com (now closed i think) but could be wrong that are basically a website with a huge range of products that don't exists and wont arrive, ive since orderd from hg-hydroponics.co.uk numerous times in store and on line, always been great to be fair to them.