I ordered one part on Sept 5th. It said avaliable, has been processing 19 days? I have emailed 8 or 9 times got a; we will reply to you within 5 days. No reply. Have called 5 times set on hold for an hour and fifteen minutes. No answer what so ever. Is there customer service, parts specialists, or anything? I will fill out a better business bureau and maybe I can get a reply through them. This is beyond sad in the past I have had a great experience with them but not this time.