Janet A.

I had my annual insurance-covered appointment to check my hearing with HearUSA employee Linda McVickers on Lincoln Ave, Chicago, on Nov. 11. Afterwards I had a couple of quick questions. By the end of December no one had returned my calls. Today the receptionist told me that Ms McVickers was not going to talk to me because she was too busy, and anyway I have normal hearing, so take my questions to a doctor. My questions do not require a doctor, they are in response to her hearing exam and her comments! No health care professional has ever treated me that way, including busy surgeons. In the meantime, my insurance company keeps leaving me messages to make sure to get my annual hearing test in by year's end. In speaking to them I learned that my annual exam with HearUSA has still not been reported to them! So both the insurance company and I have been wasting out time because of the lack of reporting. Obviously this office is only interested in selling hearing aids. A patient with relatively normal hearing is of no interest to them. AVOID--there are many other options in Chicago and I'll drive further to use them rather than return here.

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