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For two days I have attempting to contact customer service and the travel department to no avail. I keep receiving the tired old message that due to increased interest, we are to leave our telephone number and wait to hear from them. Obviously, they do not have adequate staff to respond to our inquiries. I am a veteran traveler and have traveled with other companies who are much better staffed. There is no excuse for their lack of service. The management needs to address this grievance.
Janice R.'s review of Road Scholar earned 4 Very Helpful votes
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Hello Janice,
We appreciate your patience with us while we work through these busy times. We understand your frustration and we are actively hiring and training our staff to improve our level of service. We can assure you if you request a call back you will be contacted. Please disable call blocker if you have it installed on your phone line, we do call from a 800 number.
Sincerely
Road Scholar