They said they shipped something, but we don't have tracking or delivery confirmation. When we asked them to help us find it, they said "We as a small business know that there are some risks that sometimes we can't do anything about." What? I hope then end up doing the right thing here as I have had no choice but to begin the chargeback process. It's easy to do if they pull this on you, just contact your bank and let them know you haven't received it that your item is NOT AS DESCRIBED... they will side with you everytime. This company will hopefully learn that if something goes wrong, it's part of doing good business to make it right... unless they are dishonest something going wrong doesn't happen very often so when it does, buck up and make it right. Anyways, Ill get the chargeback money and shop somewhere else if I don't hear from them first.
Hello Jason,
I have quickly responded to your inquiry. I am not sure why there is a disconnect with what I have previously stated as the above words are a misquote. You have a current inquiry about the arrival of your package. I have shared that the tracking shows that it is still en route; however, I did notice that it is taking longer so I had requested our warehouse contact the carriers involved in your delivery to get more information or place a trace on your order. I will be in contact as soon as I hear back from the carrier representative and we will be able to further provide a resolution at that time. I totally understand this is not an ideal situation and that this is causing you frustration; however, we do have to initiate the process to track down your package with the carrier. This is the current standard for most e-commerce businesses.