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Javier P.

Contributor Level

Total Points
83

1 Review by Javier

  • CarCoverUSA

8/9/21

This is the worst place to buy anything from. If I could I will give them no star. I bought a part from this company and upon arrival the entire cut out and layout of the product had nothing to do with my vehicle's dash. I've contacted their customer service over the phone for 2 days with no answers. After this, I decided to email them with photos and full description of their poor and defective product (again with no answer). This pushed me to contact my bank to open a dispute and get my money back. Once my bank reverse the transaction and I got my money back, then they decided to contact me. Threading me and accusing me of stealing and using offensive vocabulary over their email communications. On top of everything they expected me to pay for the return label too… I am still waiting for them to email me a label so that they can have their defective product back (in the mean time they are charging me with fees and sending to collections…)

This is by far the worst customer experience ever. Be aware to don't buy from them or else if you receive a bad product you will go through verbal and email harassments (calling me a thief, sneaky, et cetera…)

Service
Value
Shipping
Returns
Quality

Javier Has Earned 3 Votes

Javier P.'s review of CarCoverUSA earned 3 Very Helpful votes

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