Jay N.

My wife and I purchased a home in October 2023 with an American Home Shield Warranty. Before we learned this was like putting money down the toilet, we purchased AHS warranties for two of our other homes. In January our stove quit working so we filed a claim. A technician was dispatched who determined the parts needed to repair the stove are not available anywhere. Every time we call AHS we are told they are waiting on parts (the parts that cannot be found).

A kitchen stove is an essential appliance. We cannot cook at home. Have not been able to since January and it is now April. This is so unacceptable and we feel we were robbed by AHS as there is no resolution. Calling the service line takes you to another country with non native English speaking people who offer no help. DO NOT BUY AMERICAN HOME SHIELD WARRANTY unless you don't expect anything in return, which is what we have received. Nothing for our money.