Jeanne A.

I purchased the Biaggi zip sack directly from Biaggi in December 2022. I 1st used it the 1st week of February 2023. The zipsack space looked great and then I found out the handle does not go up high enough to pull it comfortably and the bag scrapes along as you pull it. The wheels are not high enough to get it off the ground. I looked it up on Amazon and found that they have now changed those wheels. I contacted Biaggi and their answer was they would do nothing for me as they have a 45 day return policy. Yes, it was over 45 days, but obviously they had sent me one of the old design that they knew was defective.
I would never do business with a company like this that does not support their product. I highly recommend staying away from their products.