JEFFERY Y.

I ordered a new straight cord for my Bose A20 headset. They sent it to the wrong address. When I called they even admitted that they made the mistake and sent it to the wrong address, but wanted me to pay another $295 dollars if I wanted the cord set out again right away. My other choice was to wait until the cord that they sent to the wrong address was returned to their warehouse. They then would recheck the item back into the warehouse and send it to me at my correct address. I asked why would I have to wait (about 15 days as of now) for them to send me the new cord, since it was not my fault that they made a mistake and sent it to the wrong address. The customer service agent, Nicole McIntire was the the worst ever. She had no answers and refused to connect me with her boss or a manager. She even hung up on me. I was transferred several times to the same voice mail and got no return call back regarding the issue. As of now, they have my money and have not given me any idea when I will receive the item. Everyone I spoke with was clueless and highly incompetent. I will never order anything from this company again.