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Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."
Jenni B.'s review of TemplateMonster earned 3 Very Helpful votes
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TemplateMonster are a pack of fraudsters. I paid $199 for the template customization service, and...
They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these...
We're really sorry to hear about your experience on this occasion. According to our database, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. We apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.