Jim C.

I have had many suppliers of broadband over the years due to rising costs. I went with Poptelecom because it looked like a good deal, and paid regularly via direct debit every month. My contract was from the 04th Feb 2020 to 04 Feb 2021. Lost count how many times I was without broadband within that year. So decided to inform Poptelecom in Dec 2020 that when my contract was finished, I would be taking my business elsewhere. Bearing in mind my contract should not of finished until 04th Feb 2021, my broadband was cut by them on the 01st Feb 2021. Leaving me without broadband. I finally found another supplier and Poptelecom REFUSED to hand over the landline plus inundating me with calls asking me to stay with them. When I refused, they finally handed my landline over to my new supplier. But are now stating that I owe them £12.35 for broadband between)1st Feb 2021 to the 05th Feb 2021. And are trying even now to charge me £54.60 totalling £66.95 from 05th Feb 2021 to the 05th Mar 2021. Even though I went live with my new supplier on the 01st March 2021. Since leaving Poptelecom, I have been inundated with mobile calls, landline calls, texts, and emails requesting this money. I have informed them many many many times this money is NOT owed by me, but yet they keep on. In the end I told them to take me to County Court where I will counter claim. I have ALL my bank statements of payments and even a copy of my contract with Poptelecom. But they will not give up. I am now keeping a diary of when the contact me and how they have contacted me. And will be billing them for £40.00 per contact. My advice (take it or leave it) would be to steer clear of this company even if you have to pay a supplier a little more each month... You have been warned.