Joanne L.

Your CSR was so helpful, caring, efficient. He put me at ease in a stressful time. Sometimes he was speaking fast describing all the procedural steps which I couldn't follow so I asked him to just tell me what to do, one step at a time. It was a very good experience interacting with him because of his empathetic nature and upbeat delivery.

I just got scammed too. I immediately phoned my credit card provider and they cancelled the card and said to contact the site to cancel the order and, if they haven't done so in 3-5 business days, recall your provider and they will do so through their fraud department. I gave my credit card company the name of this site for their information on the fraud case. If you don't cancel your card, I think hey will keep taking payments out every month or three months forever.