Jon I.

Assurance wireless sent me a replacement phone because the original phone they sent me wasn't compatible with the laundry app I needed at my apartment complex. The replacement phone they sent me, the screen keeps getting dark, to where I can barely see anything on the screen. I contacted Assurance wireless a week ago to have the phone replaced, but they told me I would be required to pay a shipping fee of $20.00 for the replacement phone. I explained that I was very low income and was the reason why I chose to become a customer in the first place, and that I couldn't afford the $20.00 shipping fee. They pretty much told me "oh well, no $20.00, no replacement phone". I have been an Assurance wireless customer for around 4 years now, but I guess I'll be looking for a different low income phone service now. Extremely disappointing.