OMG I have never had a more difficult experience ordering online before! This company advertises low prices and it seems like it may be a small company, I like to support smaller companies as opposed to the larger places. What a mistake! I received my order and my fish were very very sick. I emailed the owner (Keith?) and he refused to even acknowledge that I had a problem. He isn't reasonable at all. I've never been so insulted. I just now saw all the negative reviews but I wish I had seen them before I put my trust in these people. Now I will have to reverse the charge on my credit card. Such a hassle!