In Las Vegas: you take the off site bus to catch another shuttle even further off site. Waited in line, about 9 people ahead of me, for 1 hours and 45 minutes. Every thing is done on paper. You don't get any paperwork to have a copy of what you are signing. They say they will email it to you. Holds take 3-4 business days to release I was told. If you value your time, go to any other car rental agency.