tracy w.

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.