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Mike P.

Florida, United States

Contributor Level

Total Points
160

2 Reviews by Mike

  • Zgalleries

10/9/23
Verified purchase

Lack of communication and keeping their word when my delivery was supposed to be delivered has really been a headache these past several months, I just hope I'm at the tail end of this nightmare, no one should have to go through this torture of being strung along month to month on when your furniture should be delivered. 2 weeks ago I actually thought I was getting somewhere because I had a received a delivery date only to be called back a week later, to tell me that my shipment was put on hold for no reason. This entire experience has been a nightmare and I just want my furniture or a refund at this point.

  • Z Gallerie

5/30/23
Verified purchase

My experience with Z Gallerie has been a real nightmare. As I posted previously in another post, I started my order with Z Gallerie back in early November 2022. No one acts as if they know whats going with my order, but they appear as if they want to really help, but nothing gets resolved. They constantly are pushing back my delivery date without giving me any reason why. Today I received another push back on my order last month they told me late August now they pushed it back to late September lol...lol...Sometimes you have to laugh to keep from crying...Just Say No to Z Gallerie.

* Z Gallerie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Mindy D. – Z Gallerie Rep

Good morning, Mike. Thank you for sharing your feedback regarding your recent experience with Z Gallerie. We apologize for the inconvenience and frustration caused by the delay in delivering your furniture and the lack of communication from our customer service department. We understand how important it is to receive timely updates and to feel valued as a customer, we deeply regret the impact this has had on you and your family. We understand the importance of keeping our customers informed, and we have taken your feedback seriously to improve our communication procedures. I am happy to review your case and provide you with constant follow-up via email regarding any changes or updates presented. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? Adria G.

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