Lack of communication and keeping their word when my delivery was supposed to be delivered has really been a headache these past several months, I just hope I'm at the tail end of this nightmare, no one should have to go through this torture of being strung along month to month on when your furniture should be delivered. 2 weeks ago I actually thought I was getting somewhere because I had a received a delivery date only to be called back a week later, to tell me that my shipment was put on hold for no reason. This entire experience has been a nightmare and I just want my furniture or a refund at this point.
Good morning, Mike. Thank you for sharing your feedback regarding your recent experience with Z Gallerie. We apologize for the inconvenience and frustration caused by the delay in delivering your furniture and the lack of communication from our customer service department. We understand how important it is to receive timely updates and to feel valued as a customer, we deeply regret the impact this has had on you and your family. We understand the importance of keeping our customers informed, and we have taken your feedback seriously to improve our communication procedures. I am happy to review your case and provide you with constant follow-up via email regarding any changes or updates presented. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? Adria G.