- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My grandson and I paid $12,548 for a grandparent/grandchild tour in Iceland. We were stranded in the Chicago airport along with 11 other people trying to get to Iceland for Road Scholar tours on July 1.
The emergency phone number just kept all of us on hold for hours in the wee hours of July 2.
My grandson and I got sent to Dulles, to Amsterdam, and then were refused the Iceland flight. We spent a fourth day in Amsterdam and then begged to return home. Our luggage was lost for a week.
They offered a $500 credit for their failure to deliver us to Iceland for the tour.
Tip for consumers:
I am very disappointed.
Products used:
nothing
Karin Easter G.'s review of Road Scholar earned 3 Very Helpful votes
Karin Easter hasn’t received any thanks yous.
Karin Easter doesn’t have any fans yet.
Karin Easter isn’t following anybody yet.
Empty.
Booked an end of April 2024 in the USA with full intentions of enjoying my first vacation since...
Leaving for an Antartica expedition in 4 weeks and still don't have final packet with...
Dear Karin,
We understand how frustrating flight cancellations can be and are sorry you and your grandson were not able to attend your Iceland adventure.
Our emergency travel team is available to provide assistance, however, once you are checked into your flight it is best to work directly with the airline. It is unfortunate that there was confusion between Iceland Air and United, which prevented you from boarding your Amsterdam flight.
As a not-for-profit organization, our cancellation and transfer fees are not meant to be punitive. They cover the commitments we have made on your behalf with our providers and the administrative costs associated with your enrollment. We explain our cancellation and transfer policy on every enrollment call as well as describe it on our website and in our program materials. We highly encourage participants to purchase the optional trip protection plan to help protect their investment, so if they do need to cancel they can file a claim to receive cash reimbursement, for a covered reason, or a credit towards a future program, for a non-covered reason. We understand that you did not purchase the optional protection plan through Road Scholar but if you do have it through another company we would encourage you to file a claim.
Sincerely,
Road Scholar