My experience got even worse yesterday whrn Hopper finally replied after a week and a half of the first time I reached out to them. The person who responded likes to use emojis such as sad faces whrn giving you bad news. The news I got was that the airline (wouldn't say which one) changed one of my flights (wouldn't say which one) and that my return would now be 2 DAYS later than I originally booked.
I asked them to try alternative airlines. They didn't. I've asked for flight confirmation details and still haven't gotten any. I asked for assurance that if anything goes wrong that I will get on a flight at no additional charge to which they said 'the airline will do their best to re-protect you accordingly'... which airline amd what does that even mean?!?!
I've had to take 2 more unpaid days off work. I still have none of my flight, airline, baggage details yet I've handed over more than $1,300 dollars over 3 months ago.
Never recommend this 'business' to anyone