Hopper has a rating of 2.38 stars from 4,927 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hopper most frequently mention customer service, price freeze, and phone number problems. Hopper ranks 499th among Travel Deals sites.
This company responds to reviews on average within 20 hours
Have yet to book a trip but love looking at the trips I could take and how low prices can get. Definitely a good resource!
As I'm currently writing this review, I'm sitting in a hotel lobby for over 9 hours trying to get a room that I paid for 3 weeks in advance. Customer service keeps hanging up on me. No one calls you back. I've spoken to 3 supervisors as of the moment and currently am writing this review while I have one on the phone. My body hurts from sitting in this lobby all day. I traveled from NY to Louisiana straight 23 hr drive and I'm exhausted, all I wanted to do was shower and go to sleep. You can't reach no one but if you do they hang up on you. Worse company ever. Do not use.
Never again taking advice from a friend who recommended this darn awful bunny hopping bs! I had entered all my information, scheduled my flight, and hit enter. Seconds later, I was informed with an apology, "Sorry something went wrong, please try again" Which I did but the problem happened again. I checked with my bank, and found out I was charged. I tried to contact hopper's customer service but kept directing me to their website with a list of what answers to whatever questions or problems ones have.
* Hopper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
As I'm currently writing this review, I'm sitting in a hotel lobby for over 9 hours trying to get a room that I paid for 3 weeks in advance. Customer service keeps hanging up on me. No one calls you back. I've spoken to 3 supervisors as of the moment and currently am writing this review while I have one on the phone. My body hurts from sitting in this lobby all day. I traveled from NY to Louisiana straight 23 hr drive and I'm exhausted, all I wanted to do was shower and go to sleep. You can't reach no one but if you do they hang up on you. Worse company ever. Do not use.
Paid additional fees to select seats and all of my travelling party were separated into seperate unselected seats ( 3 were children under 12)
Sat on hold for over 2 hours on an international call to receive no reimbursement or refund.
Out of pocket hundreds of dollars. Do not use hopper booking platform.
Products used:
Flights
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll free) Our customer support team is available 24/7 to assist you. We're here to help.
Hopper is the best. Hopper CSR, Basil helped me to redeem my credit and book another flight that leaving in tomorrow morning. He stayed on the phone with me until I received my email confirmation for my new flight. He was patient and courteous.
The VIP support is probably not humans, just a robot that chats with you in circles. The conversation goes like this:
"Give me a moment to look at your reservation"
*10 mins later*
"I'm transferring you to some-important-sounding-department to further assist your needs"
Me: "no, please help me. I'm stranded!"
*cycle repeats*
I purchased VIP support and missed-connection guarantee and I've tried talking to them for a week to help when I had a close connection for a flight. They refused to help. I was left stranded at the airport overnight.
Use Hopper to see prices and schedules, but NEVER book with Hopper.
We sincerely apologize for the experience you had using the Hopper app. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll free) We're here to help. Thanks!
I'm trying to contact a hopper representative to request my refund for 5 days now and no answers. The flight company offered me the refund because the flight was cancelled but since i bought it from this $#*!ty app the money went to another bank account. So I definitely don't recommend the use of this app because if you have some problem you will probably be left without support.
Unbelievable... Hopper didn't get my special request right and because I called customer support they charged me a $11.85 VIP charge and a $6.48 hopper tip. Wanted two queen beds and also requested to change credit card info and was assured that it would be no problem and that I could take care of everything at check in.
This was not the case. Won't be using Hopper again!
Hi we're so sorry to hear about this. Could you please send us a DM via Twitter so that we can further investigate this matter for you?
I did a price freeze on a airline ticket for 183. After purchase they changed the freez from 183 to 327. I called 4 times to get the issue resolved and they refused to hung up on me or told me it was not refundable. I had to call my credit card company and report fraid on hopper over $37. I hope it was worth losing a customer and getting a bad review hopper. I will use you service to watch for price drops, but will be booking through the airline or expedia because they give out the same price.
Tip for consumers:
Expect fraud or problems if you book with them
Products used:
I will never purchase anything from the app again
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll free) We're here to help. Thanks!
I give them 0 stars, So I paid 2169$ for a flight and got nothing out of it that included trip insurance for 161.77$ missed connection guarantee (whatever this means) for 163$, VIP support for 42$ and a tip for 5$ so why did it happen to me i don't know had to reschedule my flight and they told me to pay the fare difference per the airline policy and they was asking near 800$ and I'm writing this as calm as a person can be because it's not my first time being scammed. So folks should u decide to go with this website because it's cheap I'll leave that up to you, have a good evening.
We sincerely apologize for the experience you had using the Hopper app. We would like to investigate and resolve this, please reach us via the contact support link here: https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP Thanks!
Pictures of hotel looked decent, pull up to the hotel and rooms had doors and windows boarded up. No management on property or to even check me in. Called no answer knocked no answer called the customer service at Hopper and they basically said I was on my own cause I didn't pay for the cancellation option.
I'm out $108.00 and then had to go find another place to stay and that was another $100.001st time ever getting CATFISHED on a hotel room by a $#*!in app! Never again HOPPER - I do not recommend -O stars
Products used:
Hotel
Thank you for alerting us with your feedback. For immediate assistance, please reach us via the contact support form found here: https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP Thanks!
They track all the good deals, which is fantastic, but I'm so disappointed with the customer service and the way they handle things. You only get an email with a mild description of the booking. If you need additional information, you have to look it up with the airline since Hopper doesn't provide it to you. Impossible to contact them if you ever have a problem, and if you do, they are vague and insist on filling a form. I prefer to track the prices here and book directly from the airline's.
After I timely cancelled a reservation the system re-entered the same flight data and charged my credit card without authorization. There is no way to actually reach them to resolve problems. All of the phone numbers and addresses posted on their site lead to a dead end from which they never respond.
Tip for consumers:
Impossible to contact to correct errors. Ambiguous web links.
Products used:
Flight reservation through airline website
We regret to learn of these issues. We'd like to learn more about your experience and make things right. We are unable to directly assist you via this platform due to privacy concerns; however, please go to this link for further information on contacting our customer support, and we will be pleased to assist you. https://t.co/xnbrV04dOa
I booked a flight from New Orleans to Hartford July 7th after I booked the flight I had a total of 7 hrs of lay over in Florida, you don't see your itinerary until after you've booked it, I paid 65 twice for price freeze. All this within 20 minutes, $65 x2 + 257 for flight and I canceled and booked directly with airlines. July 7th and never received my refund yet, their answer is we will get back in 24 hrs. Hopper is a scam!
Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for. Please do not hesitate to reach back out to us if you still need assistance with your booking.
I have nothing but frustration and disgust with this app. It has mistakenly used the wrong phone and email. I had a nice person on the other end of the wrong number and he and I solved our problem. Customer service is unreachable. I have made several email and app conversations with very little resolved. I totally find this whole app useless and as soon as my trips are over, I can't wait to delete it.
Tip for consumers:
Don't expect to received any customer service...
We’re sorry to learn of your recent experience with Hopper. Please reach out to Hopper Support for further assistance via the Contact Support Form found here: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o
We hope to see you again on the Hopper app soon!
A coworker told me about Hopper. So glad he did. I checked out the prices on other travel sites and was pleased to see we saved over $100 on each ticket.
Cool tips and I used the "price freeze". I dig Hopper and have no problem leaving that little bunny a tip for all his hopping around getting me the best prices.
Very risky to buy flights from this company. I tried tirelessly to get refund from a cancelled flight but they decided to only give half my money back instead. I'm not sure how they decide how much to give back since they only list one total for the inbound and outbound flights. All they do is apologize for their terrible service but will still rip you off in the meantime.
Tip for consumers:
Do not use this site. It's very stressful and sketchy.
Products used:
Flights
Thank you for submitting your review, Allison. We absolutely realize the trouble and frustration you have had with this experience and regret what has occurred, Could we please request you send us a DM on Twitter@HopperSupport with the Hopper confirmation locator to assist us in investigating your concerns further?
Airline changed my flight I called them within an hour of it being changed to try and change my flight to something else but they said they couldn't do anything right then and to call back I called five more times within 24 hours then they said I can't change my flight because it has been over 24 hours. The only reason I don't have a new flight is because I trusted Hopper
Tip for consumers:
You need to skip Hopper just go to the airlines
Hi there, we're sorry for the inconvenience and we understand your frustration. We are here to make things right. Please get in touch with us at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 (Toll-free) and provide more details. We look forward to hearing from you.
Booked@ Travelodge 3/17. They couldn't find booking, took forever to find a room. Found one, get to the room, TV doesn't work, called, couldn't move to another room, couldn't fix it, the shower was nasty, long black hairs all over. Next morning the toilet stop working, nothing could be done about that either. Tried to get my money back to go somewhere else, I have to go through the party, still thing to get in touch with support till this day. My booking inset showing in my app at all.
Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for. Please do not hesitate to reach back out to us if you still need assistance with your booking.
The loss of a love one is always challenging, so when you make traveling arrangements, HOPPER has in the last 3 years come through for my family & I travels. ABSOLUTELY RECOMMEND!
Adaline
I paid extra for VIP service, and got no assistance. I waited for over an hour, for an answer, and they did not answer. I am working on getting a refund on the "vip support", since it was worthless. Very frustrating. Ruined my entire trip because I was basically stuck at my hotel. The uber was way to expensive to go anywhere. I will not use this app any more. They left a horrible taste
Tip for consumers:
Be wary
Products used:
Tried to rent a car
Thanks for leaving a review! We're very sorry to hear that you have had a difficult time getting in touch with our Support Team. Please DM us via Twitter@HopperSupport so that we can further investigate this concern.
They try their best to advertise this "trip insurance" but trust me it won't cover you one bit. It's all false! Once you book a hotel with hopper whether you have insurance or not your money is gone.
Tip for consumers:
False advertising on insurance , big scam BEWARE!!!
Products used:
I didn’t get no refund
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
They must be kidding. The default box at the end of the purchase form includes a tip. Really when was the last time you tipped a computer for selling you something. Yet Hopper gets away with it because they raised $600 million from Capital One.
Tip for consumers:
It was only after contacting the ceo that I got my money back after a year of haggling.
Products used:
Flight bookings
Thank you for submitting your review, Peter. We apologize very sincerely for the disappointing experience you have had while on our app.
Should you have further questions or concerns, please reach out to Hopper Support for further assistance via the following:
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
Don't buy a hopper gift certificate. I received one over 6 months ago and have not been able to redeem it. I have spoken to so many people over 100 emails and phone calls and no one at hopper has been able to resolve the issue. They also will not issue a refund. So they have stolen $90.00 from me.
I will post the emails so people can see how ridiculous the excuses are. I can imagine a company which has received tens of millions from capital one, can higher a competent IT team.
I don't know who to talk to but I want my money back or fix it.
We regret to learn of these issues, and we'd like to learn more about your experience. We are unable to directly assist you via this platform due to privacy concerns; however, please go to this link for further information on contacting our customer support, and we will be pleased to assist you. https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP
United Airlines gave a full refund to Hopper's card ending in 8649 in the amount of 753.68 on March 6th. They never gave us our refund. They also never reply to emails unless we leave bad reviews and bombard them with emails over and over again. They are a greedy middle man that keeps your money even when the airline refunds you. Hopper confirmation BTMTDM.
Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for. Please do not hesitate to reach back out to us if you still need assistance with your booking.
This App robbed me of $450 when they suddenly cancelled my flight to Miami with no explanation whatsoever. I had to book my flight through another website and the worst part is, I Never got a refund. I tried to contact customer service, but there is no way to contact them. What a POS they are for that.
Thanks for leaving a review! We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. Would you mind please updating your review to include the Hopper confirmation code for your booking? You can also DM us@HopperSupport via Twitter with your booking confirmation code. We would be happy to investigate your case further.
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
We're sorry to hear about your hotel booking experience and the difficulties you've had trying to get assistance. We understand how important it is to resolve any issues you may have, so please call us at +1 833-933-HOP1 (+1 833-933-4671) (Toll-free) and we will look into this further.