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I made thé unfortunate mistake of buying 4 European train tickets from Trainline because their site cropped up first.
I had to cancel, no refund although I can cancelled 1 hour later.
Trainline tix Montreux to Gstaad were $58 each, Swiss national train 28 Swiss or about $30.
Go to the national train websites- DB, SSB SNCF. Trainline is a bunch of Indians ripping you off.
Products used:
Tickets
Buying ACT theater tickets in San Francisco, this is the site that popped up first on a web search. They would have charged $240 a ticket instead of the theater which charged $144.
Please stay away from these fraudsters.
Unfortunately there's no way to bring down their search rank.
They must be kidding. The default box at the end of the purchase form includes a tip. Really when was the last time you tipped a computer for selling you something. Yet Hopper gets away with it because they raised $600 million from Capital One.
Tip for consumers:
It was only after contacting the ceo that I got my money back after a year of haggling.
Products used:
Flight bookings
Ok. The start-up was founded by two Russians and is headquartered in Limassol Cyprus.
Could that be so the long arm of the law can't reach them?
That's it.
You can complain forever but you can't reach them and you can't sue either.
Products used:
Hotel booking
Where they tried to take $1,900 commission although the booking was canceled 9 minutes after made.
Dear Peter, let us apologize for this issue you were forced to face. It’s not the experience we wish to create for any of our customers. Please let us know your booking number to make sure we did everything possible to help you.
Peter D.'s review of Zenhotels earned 2 Very Helpful votes
peter hasn’t received any thanks yous.
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Empty.
Would give 0 stars if possible. DO NOT use this app, they will take your mone, charge an extra...
Thank you for submitting your review, Peter. We apologize very sincerely for the disappointing experience you have had while on our app.
Should you have further questions or concerns, please reach out to Hopper Support for further assistance via the following:
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].