Kellie M.

I chose to take a chance on Carvana, because I really hate the car buying experience through a dealership. The haggling, back and forth, tug-of-war process at a dealership is exhausting and frustrating. The 2 great things about Carvana is one, the price you see is the price you pay plus registration. The second great thing is that Carvana has exceptional customer service over the phone. They really are helpful and seem to genuinely care about your experience. Now to the bad. There seems to be a lot of moving parts when it comes to buying a car 100% online. It took over one month for my car to be delivered to me when they usually advertise that it takes a couple of days from when you choose. My original delivery date was changed without any concrete explanation given. Had it not been for the fact that I really liked the car that I chose, I would have backed out right then and there. When the car did arrive, it had noticeable scratches that were not shown or disclosed in the photos that I chose from when I picked the car and it was another tug of war, trying to get Carvana's insurance company, SilveRock to fix and repair the scratches. The car also had mechanical issues related to its central computer. I was fortunate that the previous owner of the car purchased the car from an authorized dealer which extended its new car warranty. But again, I had to battle with silver rock in order to allow the dealer to diagnose the issue. With all of that said, my overall experience with buying the car from Carvana was a good one only because I really, really like my car. I would advise anyone in the used car market to only go with Carvana or any online car seller if you don't like buying a car from a dealer. If you can maneuver through the back-and-forth struggle with a dealership, then stick with buying your cars from a dealer. I definitely will consider Carvana when I have to buy another used car in the future.