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Now that I see that WWE has officially partnered up with Logan Paul and Prime. This is the perfect time to be done with this company. It's like you are just begging to be affiliated with everything that is trash. I have watched WWE since I was 9 years old and now I am 38 and it's a wrap. It's a sad day.
They booked a flight with a 9-hour layover and booked it as a separate flight, not a connection, and did not send me the information. I did not have booking information or even a code to check the status of my flight. Combining Hopper and Frontier airlines was a nightmare and I will never use either of these services again.
Products used:
hopper app
Google neglected to vet a developer, and as a result, they have been providing no support for their in-app players, and reports go un checked. Players are subjected to harassment and then are ignored when reporting to the developers. I requested a refund for all in-app purchases. And was met with a rude Google Play representative named Judy. I requested a survey and was not provided one. I attempted to connect to the chat again and was met with rep nicklaus and requested a survey and was ignored. Then my support chats would no longer connect. They blocked me out of the Google play support system. I would like to speak with legal in regards to this.
Products used:
App
Kena hasn’t received any thanks yous.
Kena doesn’t have any fans yet.
Kena isn’t following anybody yet.
Empty.
Below you can find the templated responses to be used by the Customer Trust Team when responding to CT - Triage queue cases involving a customer review from a third-party platform (PissedConsumer, SiteJabber, BBB, Business Consumer Alliance, TrustPilot, etc.)
TEMPLATED REVIEW RESPONSES
Scenario: Customer’s review is related to a flights booking experience
Templated Review Response:
We’re sorry that you had a poor experience with your flight booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!