Ordered MS Office… amazing price, received confirmation email right away but no key. Supposed to be instant. Waited an hour, emailed, tried to phone but no response. Fortunately paid via paypal so cancelled the whole order again. I am sure they are fine if you're not in a hurry but the advertisement as an instant service simply isn't true. I thoroughly recommend payment via paypal just in case as it seems this business is tricky to get through to.