LAUREN B.

It should be a red flag when an ecommerce site does not have reviews...

I trusted the live chat agent regarding the quality of an item and was told an item was not see through and when it arrived it was transparent and could see nipples right through it. The live chat agent told me to wear pasties! I'm sorry, this is why I contacted you so that I wouldn't have to do this! If I'm not wearing pasties in my bridal gown I'm not going to when I'm getting ready to put it on.

I contacted the company multiple times to get a refund and have been told no since they only accept exchanges for store credit and do not issue return labels. Please also note I spent $18 on shipping a package that was a fraction of a pound.

I have worked in ecommerce at a small, family owned company before and had to deal with things like this often and you know what... we took care of things when they were wrong because it we stood behind the quality of the goods. Its a shame the live chat agent had to lie to get the sale. I have never experienced this level of poor customer service and deceit like this before. It's kinda funny since the robe is made in China and could have not been more than $5 to produce.