Lauretta D.

I bought what I thought was a complete fireplace for $2000. I only received the outer surround. Ok, my mistake, but the top of the mantle was completely broken off. Not my mistake. I wanted to return this and get a refund but their customer service is non-existent. They write very caring, sympathetic emails about how they are going to resolve this matter but that's all they do until they ghost you entirely. I lodged a complaint with the BBB. Buyers, be very aware that should something you buy arrive damaged, you are on your own. There is no help from the person you buy from or 1sdibs. Truly a shady business.

Wow. How I wish I checked out this site before buying from this lazy business. I ordered two pet seats online 5/12 but there was a problem with the checkout. I waited one day to see if I'd actually bought the seats - if the transaction went through. It seemed it did not and I had no receipt. I then went to Amazon, bought the same pet seats and they were here in two days with all tracking provided.

A month later two seats arrive from a company that shall remain nameless as it's no fault of theirs. I called this company to find out what gives and they tell me that actually the seats come from Precious Pets. Funny it doesn't say that on any packing. I call PP and get a very arrogant unhelpful woman that apparently receives many negative calls as she was nasty from the start. She can't tell me why I got no follow up emails, can't tell me how these seats were ordered, can't tell me why it would take a month but can tell me I'll be paying for return shipment. Nice, real nice.