Seriously... I don't have much of a problem with outsourcing other than taking jobs from Americans. But when the rep clearly doesn't understand enough english to be able to help me, that's when I hit the warpath. I thought this would be a great, & fun experience with Disney. I love the older classics. So far, I've been charged for the first 4 movies ($1.06) & then found a $#*! Van Dyke movie & ordered it. I have my debit card set up with alerts so when ever someone including I, run it, it sends me an alert & if it declined or was approved & why it was declined. I have received yet another email from these incompetent walnuts saying my card was declined again. Kind of funny how it was declined when it wasn't even ran! This is the worst experience ever with Disney & Walt is probably ashamed of how the kingdom has gone downhill! Not worth starting being as there are so many potatoes that will not be capable of doing their job properly, & will make you want to cancel within a week. I STILL do not have a tracking number for the first 4 movies & that was over a week ago!