Lisa M.

I ordered my water fountain in July, they promised an August delivery. It didn't arrive until January, and a bunch of boxes, surrounded by 2 feet of snow. Not a good time to assemble a fountain. I spent another $700 getting it assembled only to find that the top part of the fountain was missing all together. So we contacted them to send the top part that I had paid for, only to be told that it was past 30 days and there was nothing they would do for me. The pump died after two hours. Now I have an embarrassing expensive piece in my front entryway in a very exclusive neighborhood and nothing that they will do for me. I've even asked them to come and get it and refund me the installation costs. And they are just ignoring me. How hard would it be to just send me the top piece?