Lorianne Y.

I called them continuously for almost a year and excuse I was given "call back in 7 days if you don't hear from us". They never called me back. I called Ashley service department and they called protectall and they said that I wasn't registered and Ashley gave them the info and then they sent me email with claim number and for me to submit photos. I submitted photos and I called for next steps, only to be told the chipped wood in my furniture (cocktail and end tables) was not covered under warranty and this was a manufacturer issue. Never again will I waist money or time with protectall/GBS enterprises.