To start, this isn't a moving company, it's a brokerage. They sell your move. After charging big money to make a bid firm, they don't stop the actual movers from ignoring that and extorting more cash out of you. There's NO COVERAGE for damage regardless of what they tell you. They will jerk you around, send you to several different claim companies, none of which are actually insurance companies and none of which can get you paid. This is before the actual movers also screw you over in this fashion. Suing in Florida is a waste, you'll never collect. Put these crooks out of business. They disassembled my $2700 refrigerator for NO Reason (it comes out of the house without this) AND then lost half the parts and left it in pieces in my basement. This is now a total loss. I figure I'm out easily $14K between overcharges, damage, and lost items.