Lynn C.

I called to get a punctured fix on my sofa, but I got denied cause the puncture is too big to fix. This is bull$#*! I paid $649.99 for a five year warranty and each time and they cannot help us. They always have excuse that I didn't report it soon enough, but I have a 5 year warranty. They advertise their coverage as protects all from a tear or punctures, liquid accident by kids or pets, but if you read the coverage they are not a cleaning company so they cannot help you.
Such a SCAM. Do not buy protection from them at all.