Lynsey P.

Renewed our broadband and TV contract in November and have had major problems ever since. Internet drops several times a day and sometimes doesn't come back for hours at a time. Have had 2 modems put in within 3 weeks and was told by the Circet guy that the modems are not even new they are all just refurbished. He told me he has been sent to one house 9 times to replace the modem! On our 3rd modem now and the same issues still ongoing. Impossible to work from home as I have to connect to my phone hotspot every single day to get by. No solutions from Vodafone, they don't care that peoples livelihoods are effected by their disastrous service. Customer service is totally atrocious.

I placed an order worth €75 two weeks ago and still have not received my parcel. I have gotten no update on the progress of my order in over a week. The customer services are extremely unhelpful and keep referring me to the courier service who in turn, refer me back to Beauty Bay. Beauty Bay did not supply correct information for customs so the parcel cannot be passed onto the courier company. So my package is in limbo somewhere.

I was also told that I can't cancel my order because it was already dispatched from Beauty Bay however 2 weeks and waiting for an order is a bit of a disgrace in my opinion.

I am really unhappy with the delay in receiving my parcel and also with the lack of communication on the issues causing the delay.

I never ever leave negative reviews for any company or establishment however I am just totally fed up with the lack of communication and lack of urgency to rectify the issue.