Michael D.

I signed up for an upgrade TV package 1month ago but my existing shut down Wed last. Apparently my old one was shut down as I had ordered a new one. Spent over 2 hours 10mins on the phone being passed on to different departments on hold while it was checked out but was assured that it would be expedited urgently but that they could not switch back on my existing service while I awaited the new package. I got a call today telling me that they have taken urgent action and an engineer will be with me Tuesday next.
This is the kind of service that was commonplace in the 1990s and the fact that:
1. A company in the communications business would switch off a service to a customer without first checking if the upgrade is available or working.
2. Tells us that they are unable to switch it back on again- this not being the dark ages- but are prepared to leave the customer just under a week without a service.
3. Have so poor a service that the urgent case only merited a 5 day wait.
4. To involve lengthy hold times when contacting their Tech support.
Any of above is a pain but the fact that this apparently by Vodafone standards is acceptable service is certainly worrying.