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Seriously this is the worst vendor I've dealt with my entire life.
********Update
Lie, lie, lie and believe your lies.
For Over 100 days you kept on lying but this has to stop here and everyone has to know your are full of lies.
You talking about Support!
-One of call center representative told me to deal with FedEx by my own Knowing FedEx issued return!
-Late and sometimes not replying to my mails.
Nearly 4 months of emails and calls and here you have the courtesy to brag about " your so-called support "!
FedEx didn't try to reach me, I did reach them on 28th of July and there a screenshot of me calling them and they reassured me it will arrive the next day but it didn't.
On 24th of July FedEx located the item from Riyadh To Jeddah and it kept in transit there. This doesn't mean they tried to call me for over 4 days :/ , Bluffer
This is my shipment tracking number for every one to know about your lies.
The Problem
They stole my money.
I ordered an item from them, and the delivery toke forever and when I couldn't receive the item fedex issued a return request to them which they replied to after nearly 40 days and after they received the item they decided to charge me for the fees of leaving the item in fedex facility and refunded my only 37% of my payment " which I didn't receive till now btw"
And they banned my from their FB page so not to post any warning comments.
Tip for consumers:
Avoid this vendor
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Dear Mahmoud,
Thank you for your feedback and review. We appreciate it as it gives us the opportunity to see where we can improve our service to customers.
I am familiar with your case as we were supporting from the beginning by sharing the tracking link for your order delivery to be able to contact Fedex and arrange smooth delivery as you were requesting it to be delivered before a certain day.
We are using premium shipping partners like DHL and FedEx (who was delivering your order) and they were trying to reach you for 4 consecutive days before your travel but unfortunately, you were not available to receive it. After that, they were trying to reach you for another 10 days to arrange alternative delivery but again without success. When they were not able to reach you they have returned the package to us.
We have offered you to resend your product again but you refused it. As per our T&C’s we have refunded it less the cost of the shipping charges.
We are always following up on the delivery of orders to our customers to make sure it is properly delivered. But it requires a little bit of cooperation from the side of receiving customer to ensure the last step of delivery is done without unnecessary delays.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me