Manish K.

It used to be such a wonderful company when Highmark owned it. Now VSP has taken is over and destroyed it. Especially the wonderful phone system. I go there since I have Highmark insurance through Highmark and we still have a good discount but the new owners have destroyed this company. Eveything takes more time, looks cheaply made and is always wrong or sent to Timbuctoo. And then you have to go through the phone system...its harakiri time...

Who does mail in rebates now a days. And mailing them on top of it. Ridiculous.

I returned a pair of shoes on 8/17/20. The returns department says I will get a refund in 7-10 days. I called on 27 and three times following that day. No one returend my calls. Then I went in as if I was placing an order. The guy gave me a nonsense story about post office and said they meant 7-10 business days. Now its over that time still no refund. I have bought thigs before but this was the first time returning stuff. Horrible, third rate company. I will get my money back whatever it takes and then its farewll this joke of a company. -5 stars.