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Maria H.

Manchester

Contributor Level

Total Points
80

1 Review by Maria

  • UrHair

1/29/23
Verified purchase

WARNING!. DO NOT USE THIS BUSINESS. Damaged wig and terrible customer service

Ignore positive reviews posted before November 2022. They were, in most part, generated by the business.

Do not buy a wig from this business. They are running a scam.

I ordered a wig — £166 — and it wasn't delivered until I sent three emails over the course of 28 days.

When the wig arrived it was damaged, unwearable, and it came in a broken and recycled box which belonged to a different company, and it came without a receipt.

When I asked to return the wig in exchange for a refund, I was told to take the wig to a hairdresser for repairs. When I refused, I was told to 'try it a different way'.
DO NOT TOUCH THIS BUSINESS.

Tip for consumers:
I investigated the reasons why a business that is so grossly misleading and deceptive has, in the past received positive reviews.

It seems the business has changed hands, is no longer run, owned or operated in the U.K. and all recent positive reviews are self-generated.

Products used:
A wig.
Cost: £166.
Delivered with significant damage after 28 days..
On the website the wig was misrepresented.
The business I run off-shore and refuses to issue refunds.

Service
Value
Shipping
Returns
Quality

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