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    UrHair

Corporate Values

Overview

UrHair has a consumer rating of 3.4 stars from 164 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with UrHair most frequently mention many compliments and light weight.UrHair ranks 6th among Wigs sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
View ratings trends
25
See all photos

What reviewers want you to know

Positive highlights

  • Nice light weight as I have total hair loss the density of hair is very important and I love it!

Critical highlights

  • The wig I ordered was wavey and reached the neck-line.
  • no returns!, no refunds, no customer service whatsoever...
How would you rate UrHair?
Top Positive Review

“This style is so perfect!”

Karoly C.
6/4/19

I was recently diagnosed with breast cancer and had to gear up for when I lost my hair. That day has come... Naturally I have this wig. This style is so perfect! People don't even know it's not my hair. The color is nice. The fit is great! The wig is very easy to care for. I got lots of compliments when I went out with it the first time. I felt like I had been the hair salon. I highly recommend this wig.

See positive reviews
Top Critical Review

“Customer Service”

Sally F.
3/27/22

Purchased a wig from urhair and it was awful. Wanted to return but they came up with loads of excuses not to return. You can't get the address as they won't give it to you and offered me £25 out of £115. They state in their T&Cs that you can return for a full refund but they make it absolutely impossible. I advise you to think twice before spending your money with them as they don't adhere to what they put in print. I am so angry but what can i do I'm stuck

See critical reviews

Reviews (164)

Rating

Timeframe

Other

Reviews that mention popular keywords

wig (135) customer service (11) return address (4) hair wig (6) hair loss (4) cancer patient (3) quality wig (4) credit card (4)
sallyf197
2 reviews
0 helpful votes
March 27th, 2022

Purchased a wig from urhair and it was awful. Wanted to return but they came up with loads of excuses not to return. You can't get the address as they won't give it to you and offered me £25 out of £115. They state in their T&Cs that you can return for a full refund but they make it absolutely impossible. I advise you to think twice before spending your money with them as they don't adhere to what they put in print. I am so angry but what can i do I'm stuck

Tip for consumers:
I would advise not to waited over a month for delivery now stuck with it and £115 out of pocket

Products used:
Wig which I can't use as it's disgusting nothing like advertised totally misleading

Service
Value
Shipping
Returns
Quality
kathleeni514
1 review
0 helpful votes
March 11th, 2022

I ordered a real hair wig, straight shoulder length. Instead I received a very long curly synthetic wig. Even though they admitted it was a mistake they refused to give me a refund saying they made it just for me and it cost them money. DO NOT USE THIS COMPANY. They also advertise a London address, if I had know it was coming from China, I would not have ordered.

Tip for consumers:
Use another Company

Products used:
None

Service
Value
Shipping
Quality
lorenzoj17
1 review
0 helpful votes
June 17th, 2019

This is a beautiful wig. It came within a week. I wanted a color similar to my own. It doesn't have a lot of color choices but the one I got was great. The color looks really natural. The hair is very nice and the wig is well made. I had hoped for a straight wig (like in the picture) so I'll try to figure out how to style it so it has a bit more curl.

marieb837
1 review
0 helpful votes
June 5th, 2022

They are advertised as British company but are not they make them in Hong Kong it is not hand tied or human hair as specified and big enough for two heads.

Tip for consumers:
THey wont take the wig back as they say it cost them too much to make it, They are factory made so one size fits all. I had the wig tested by a wig maker who tells me they are massed produced.
I didn't even try it on as it looked awful as soon as I opened the box.

Products used:
None

Service
Value
Shipping
Returns
Quality
annah644
1 review
14 helpful votes
June 1st, 2020

Don't buy anything from this site. You get a hideous, cheap synthetic wig that is absolutely nothing like the one ordered. Lucy is rude and won't give return details. Am not getting any replies now. I have reported them to Trading Standards, PayPal and Trustpilot where they have only have fake 5* reviews or genuine 1*. Don't buy from them, you will absolutely regret it. If you do use PayPal or a credit card.

Tip for consumers:
Don’t

Products used:
Wig

Service
Value
Shipping
Returns
Quality
merles27
1 review
1 helpful vote
June 4th, 2019

Thank you. The wig received today with usual excellent service. Thank you to the lady on the phone when I got into a muddle online with my credit card. Thanks again. Looks great as always. I will be having another one soon. Maybe in a different colour.

jenniet41
1 review
0 helpful votes
January 6th, 2022

READ TRUST PILOT REVIEWS! Please and see how many people have been ripped off by this company that says it will send you hair you see in photos and is human hair only to look nothing like what you ordered and not be human hair. And then send endless emails with not refunding you like webpage says it will and tries to get you to buy more wigs at discount! They will NOT refund you and I've had to ask PayPal to get involved to try and get my £194 back and people have reported to trading standards as it's a scam company from China. Do NOT Buy from them! And tell other people.!

Tip for consumers:
I wish I’d read trust pilot Reviews as 99 per cent of people have had very bad experiences with them , bad quality wigs or not like wanted from photo or description. Everyone offered more wigs for more money and No one given refunds like page says will if not happy. I would not have bought from them.

Products used:
None as wig I ordered wasn’t like photo advertised which was blond with dark roots and human hair . It had no roots and was not human hair . Too shiny and false looking . Endless emails asking for refund like their page says will do and they don’t . Trust pilot I have since read has more same bad reviews of bad wigs not what ordered and no refunds. Scam company in China. Awful customer service. Ignore you repeatedly after 10 emails and try to get you to buy more wigs for more money. I’ve reported to PayPal to try get £194 back and others have reported to trading standards .

Service
Value
Shipping
Returns
Quality
salys3
1 review
2 helpful votes
September 14th, 2021

RUN AWAY from these thieves!
I had a fake ugly wig, and it seems like they're having fun wasting your time in a ridiculous way... No human hair, nor the quality of a synthetic wig. A nightmare.

carolb801
1 review
10 helpful votes
September 15th, 2019

This company is s scam and are acting fraudulently. Look on the internet for trustpilot and see genuine reviews. They take your money and you receive sub standard wigs in wrong colour and style. They refuse to give refunds. I understand they are under investigation. Please be careful as what you receive will have no resemblance to what is on the site. I posted a negative feedback and they took it off. Very suspicious of those on here.

mr717
1 review
1 helpful vote
July 22nd, 2021

The wig I received was nothing like what I ordered. They will not give me a refund and say it will cost me to much to return it and it might get lost in the post. I paid almost £70 and they are offering me no more than 20% and keep the dreadful wig which I wouldn't wear. There is no customer care whatsoever with these people. Please do not buy from these people as you will just waste your money.

Tip for consumers:
Do not buy if you are not happy with your wig the wont give you a refund.

Products used:
Wig

Service
Value
Shipping
Quality
helenb625
1 review
6 helpful votes
November 13th, 2020

SCAMMER ALERT!
Wish I could give no stars. Please do not buy from this company. They are absolute thieves. I ordered a wig, it came but did not look nice at all. I put everything back in it's original packaging and emailed them to return it considering no where on their website does it state they don't accept returns, after emailing back and forth for over 2 months now I still haven't received my money back. Over £90 gone down the drain. Please save yourself the headache!

wandaf44
1 review
1 helpful vote
May 31st, 2019

Absolutely love this wigs. I have more than I can count of your wigs, but this one is the best. In fact, after a week of wearing it I ordered another one. So hard to find a petite that isn't lots of hair. This one is just perfect. Please make more petites for us that not only have a small head but a small face.

mariar684
1 review
14 helpful votes
January 17th, 2020

These guys are LOCATED in China therefore you'll need to pay imported duties to receive your item! Not human hair wigs! Worse customer service. Opened an official claim against them!

marks3833
1 review
2 helpful votes
June 25th, 2021

You can buy a better looking wig from a fancy dress shop. They are nothing like the pictures on the site. They offer a guaranteed 30 day refund. That's a bare faced lie. After repeated emails its not happening. We were conned. Lots of others have been conned. Don't get conned. Please go somewhere else

Tip for consumers:
They're selling rubbish products and when you receive your goods and realise you've been had there is no return address and they won't give one. You can only hope that you're bank can help out.

Service
Value
Shipping
Returns
Quality
missg96
1 review
2 helpful votes
September 20th, 2019

I have breast cancer and bought what was suppose to be a natural real hair wig to get me through this part. I have received a horrendous poor quality synthetic wig. Wrong colour... nothing like what was Illustrated. I emailed the day it received to ask how I could return it and receive a refund. I have now had 3 replies asking me to consider 'Their' position as it cost them a lot of money to customise and therefore won't be able to resell it. Asked me to please wash it and take it to a hairdresser to reshape? And finally maybe I can use it as an alternative! Absolutely shocking customer service. I have paid over £150 for a wig I cannot and will not wear... there is 3 inches of length longer on one side than the other and the back is around 3 inches shorter than the front... this is suppose to be a shoulder length wig... it's horrendous and all over the place.

Tip for consumers:
Don't buy anything from this site.

Products used:
I bought a wig. Terrible quality. Customer service even worse

Service
Value
Shipping
Returns
Quality
fionab45
1 review
7 helpful votes
April 6th, 2019

They won't give me my money back
Ignoring my emails
The wig looks like doll's hair
Pathetic...
Companies like this should be shut down
I'm going to take this further
I can't stand people ripping people off.

dariai5
1 review
9 helpful votes
June 10th, 2020

Avoid that site. They claim that it is real hairs but no way that it is real hair. They look cheap. The cap is different. Everything wrong about that company. Even the box is from some flower company. 10$ is a max price for all that! If you try to refund the money they'll write: We spend a lot of time and money on this wig, the prime price for this wig cost us very high. Please consider our position.If you return it to us, we won't resell it or use it.
Is it the proper answer?
I'm trying to return money via Paypal, don't know if it is possible. The wig looks as a cheap arta

Tip for consumers:
AVOID!

Service
Value
Shipping
Returns
Quality
karolyc1
2 reviews
0 helpful votes
June 4th, 2019

I was recently diagnosed with breast cancer and had to gear up for when I lost my hair. That day has come... Naturally I have this wig. This style is so perfect! People don't even know it's not my hair. The color is nice. The fit is great! The wig is very easy to care for. I got lots of compliments when I went out with it the first time. I felt like I had been the hair salon. I highly recommend this wig.

jorgee30
1 review
2 helpful votes
March 19th, 2019

Love this wig. The color and style are perfect for me and the quality is also very good. They stand up to my outdoor activities such as snow skiing riding horses in the wind (and they stay on!) and just working outside all day. Put it in the sink hang to dry perfect and ready to go in hours. Why would you want to style your real hair when you can have one of these? I just want to say thank you urhair.co.uk.

sarahc521
1 review
1 helpful vote
April 17th, 2019

Dreadful product, dreadful customer service. DO NOT BUY!
Ordered a blonde, straight real human hair wig for my mum after she lost hair through chemotherapy treatment hoping to boost her confidence. What arrived was a red, curly wig that was definitely not made with real human hair.
When I emailed photos, quoted their returns policy etc they refused to refund and actually begged us (yes, begged) to buy another!

Their correspondence was rude and highly unprofessional. After weeks of back and forth, with me stating consumer rights and their refund and returns policy, we were offered a £10 refund, which was frankly insulting. Never buy from this company!

jennv116
1 review
0 helpful votes
March 4th, 2021

This company is not based in UK. It's based in China and practices fraudulent business. Wig purchased was not as promised with clips sewn in, customer service was $#*!, wig with fake hair when promised Remy hair. They are trying not to refund my 250 pounds. They are liars and will keep your money.

Products used:
fake wig

Service
Value
Shipping
Returns
Quality
jodyb86
1 review
5 helpful votes
December 26th, 2018

Spent £100 on a wig that looked nothing like the photos & was really poor quality. Tried to return the wig for a refund but the company tried everything not to allow me. I sent around 12 emails requesting the returns address. Fortunately I paid for it on PayPal so raised a dispute with them, they refunded me. Save your money & buy elsewhere

gloriak88
2 reviews
9 helpful votes
May 20th, 2020

Nothing like the picture. It's a lot of hair that doesn't resemble a short pixie haircut at all. I was told that you would not have to have It cut that it would come already cut in the style.

brendaa350
1 review
7 helpful votes
October 3rd, 2020

Do not buy from this Chinese Company pretending to be a UK Company. I was so excited waiting for my wig to be delivered. When it eventually arrived I was sooo disappointed. It was just like a fancy dress wig not the silvery blonde that I expected, but bright yellow. I have not got the time or energy to send it back. I was so unhappy i put in straight into the bin. This just to warn anyone else considering buying from them. It is an expensive lesson to learn

urszulap
1 review
0 helpful votes
April 22nd, 2019

Utter rubbish! They sent doll hair not a wig completely different what I was expecting! They are refusing to give me my money back, can't even talk to them as they don't have a phone service!

Q&A (12)

Answer:

Scam company selling sub standard products that bear no resemblance to those advertised!

By Lisa M.
See more answers (7)
Answer:

SAME HERE... AM IN CONTACT WITH SEVERAL INTERNET CRIME ORGANISATION TO STOP THEM... I spoke with cancer patient like me who were treated in such an awful way. That after taking our money of course and not returning it. I have had it for you the UK link below to help but if you can also report them... of course like all the scammers they trade under hundred of names... all of us together we can stop them. Even if it's a Chinese Company. https://www.simplywigs.co.uk/blog/buying-a-wig/

By Vir L.
See more answers (4)
Answer:

They reply but it's like a game of ping pong with them just refusing to refund and instead offering more products at a discount price! Terrible company!

By Lisa M.
See more answers (3)
Answer:

ABSOLUTELY NOT. IT'S A SCAM. THEY ARE THE SAME WIGS YOU BUY AT A PARTY SHOP FOR LESS THAN 10 DOLLARS

By Virginia S.
See more answers (2)
Answer:

I was so stressed as they totally ignore your request for a refund when not sent wig like description and I got more depressed and anxiety and stressed from having to send them photos to prove it still had tags on, etc and they still won't send refund even though id talked to employee on chat before ordered and asked if don't like wig can I get refund and they said yes if unhappy with wig. Total lie. Stressful experience to try to get through to them on email 10 times and not get money Refunded. :(

By Jennie T.
Answer:

EVERYONE AROUND ME IS SORRY FOR ME TO HAVE SPENT 132 UK POUNDS ON A WIG WORTH LESS THAN 10 DOLLARS

By Virginia S.
Answer:

IT IS NOT SAFE! YOU WON'T GET YOUR MONEY BACK AND THE PRODUCT YOU GET IS NOT WORTH 5 POUNDS. I LOST 200 EUROS WITH THEM.

By Vir L.
Answer:

DELIVERY IS ONE OR TWO MONTHS... AND IT'S DEFINITELY NOT WORTH THE WAIT.

By Virginia S.

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3.4
164 reviews
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