So been with Direct TV for almost 4 + years always pay on time, never really pay much attention to the bills. So problem starts one of my DVR boxes stops working, well back up at this point im not sure what it is, all my other TV's work, so I call tech support, do what the guy tells me to do, still nothing, so he,(direct tv) tech says I need a service call and its 99 dollars, well of course I flip and say really this is your 4 year old equipment that I have paid on faithfully and now you want 99 dollars to fix your crap, I look on the bottom of the unit its actually 7 years old dated 2010,
So he gives me a number to call customer retention, well in the mean time I start looking at my bill and to my surprise when I thought I was paying between 119 and 125, I'm actually paying 178.00, really for tv that I barely watch.
So I call there number *******482, call once start my conversation, call drops out, call twice call drops out, so by the fifth time I finally get someone and the call stays on, well by this time Ive had enough. So I speak to I think Peggy, she agrees to wave the service call, I tell her it is definitely the receiver because when I switched with one I know works it works, so first they tell me its 200 to replace the receiver, then there willing to wave the first 100, I told them to forget it, then she say but oh I can send you a refurb for free... wtf why didn't you say that in the first place... so now the bill Im being charged for all kinds of stuff. Once I remove a few things my bill settles down to around 125.
But in the intern I have already contacted Dish net, I can get way better channels, new equipment and for less the price, even after two years its still less then what im paying now.
So November 1st my contract expires and it will be goodbye Direct TV I hope they can afford to lose good paying customers, all they have to do is be honest and warn me when they are billing me for different things... I have a busy life and cant scrutinize every bill they send, I believe that count on this so people just keep paying till something happens.
Oh and I forgot apparently for another 7.95 a month I could have a protection plan for there crapy equipment, go figure
Hi Martin! We are sorry to hear about the issues with the shower head you purchased recently. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. We also take product quality issues and allegations and of misrepresentation very seriously. Please send us a private message through this site which includes your order number and email address and we will assist you with this matter as soon as possible. We appreciate you taking the time to share your feedback with us.